Samsung announces today a new security warning for all end users with Samsung Galaxy Note7 devices (both initial and replacement) in Portugal, indicating that they should stop using these products, save their data (backing up) and Turn them off.
In this context, end customers who have Note7 equipment (initial or replacement) should, as soon as possible:
Turn off your Note7 (you must be careful to back up your data first) and deliver it to the store where you purchased it, and you can:
Acquire another Samsung product (namely the Samsung Galaxy S7 or S7 Edge), and receive a refund of the amount of the difference (following the resolution of the purchase agreement of Note7), under the terms applicable in the store in question; or
Receive the value of the purchase (following the resolution of the purchase agreement of Note7).
Nuno Parreira, Director of Telecommunications at Samsung Portugal, comments: “Our absolute priority is the safety of our customers – this is why we are asking all Note7 users to stop using their equipment, save all their data And turn them off. To all of our Note7 customers, we deeply regret that we have not been able to reach the very high standard they expect from Samsung. ”
“We appreciate the patience during this process and apologize for the inconvenience caused. We remain focused on collaboration with regulatory agencies, with the aim of taking all necessary steps to resolve the situation. At the moment, our attention is on receiving all Note7 equipment as quickly and efficiently as possible so that we can minimize any risk to consumers. If you have any questions, please contact us at Samsung Blue Line and we will be happy to assist all our customers “.